Returns

We stand behind the new gear we sell. If something shows up and it’s not what you expected, you’ve got 14 days from delivery to send it back. Must be unused and packed up like you got it. You cover return shipping unless it’s damaged or clearly off from what we described. When we say “used,” “open box,” or “as-is,” that means exactly that. We price it low and call it like it is — so all sales are final on those items. Read the descriptions, check the photos, and feel free to ask before you buy. We’ll give you the straight answer. Buying a big item? You can pick it up from our Oak Hills warehouse or let us deliver it locally (delivery fee may apply). After that, you’ve got 24 hours to report an issue, and we’ll work it out. No surprises. Delivery fees are non-refundable, and return transport is on you — unless it was way off from what we promised. We’re not hiding behind boulders — we’re out in the open with the good stuff.

This cart only goes one direction, folks — so hold on tight!

  • Liquidation Gold, Straight from the Mine
    We don’t know every nugget’s story. Some are shiny-new, some are a little rough. That’s why the price is such a steal.
  • We Do Our Best to Test
    If we can test it, we do — and if there’s an issue, we’ll call it out in the listing. But once it leaves the depot, there’s no warranty or guarantee. That’s the nature of diggin’ up deals.
  • We Show You What We See
    Photos and descriptions come straight from our own eyeballs. We make every effort to describe the item’s condition. Look close and judge for yourself if it’s worth the gamble.
  • Major Mix-Up? We’ll Make it Right
    If you get somethin’ completely different than what was listed, we’ll offer a refund, exchange, or store credit. That’s just fair.
  • Beat Up in Transit? Speak Up Fast
    If your item got roughed up on the trail, we’ll offer a refund, exchange, or store credit. That’s just fair — can’t help what happens in the wild.
  • Carrier Trouble? We’ll Handle It
    If the shipping folks messed up, we’ll file a claim and get your gold back once the dust settles and the claim clears.
  • No Takin’ It Back
    All sales are final. This ain’t no department store. Once it leaves the depot, it’s yours.
  • Got Questions?
    Any questions about a specific item? Hit that Live Chat button or email us at customerservice@dealdiggerdepot.com.